Simbase incident

Data Connectivity issues with BLACK profile SIM cards

Minor Resolved View vendor source →

Simbase experienced a minor incident on September 8, 2025 affecting Data Connectivity and SMS Messaging and 1 more component, lasting 3h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 08, 2025, 12:42 PM UTC
Resolved
Sep 08, 2025, 03:47 PM UTC
Duration
3h 5m
Detected by Pingoru
Sep 08, 2025, 12:42 PM UTC

Affected components

Data ConnectivitySMS MessagingVoice

Update timeline

  1. investigating Sep 08, 2025, 12:42 PM UTC

    An investigation is underway regarding issues affecting Mobile Data services. More information will be provided as it becomes available. Connectivity issues have currently been reported in the US for BLACK profile SIM cards.

  2. monitoring Sep 08, 2025, 01:23 PM UTC

    We're noticing improvements in the number of data sessions initiated. We continue to monitor the situation closely and will provide more updates as soon as they become available.

  3. resolved Sep 08, 2025, 03:47 PM UTC

    Service appears to have fully recovered. We will continue to monitor the situation in the following hours.