Simbase incident

[External] - Service degradation in UK mobile network

Minor Resolved View vendor source →

Simbase experienced a minor incident on June 18, 2026, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 01:01 PM UTC
Resolved
Jun 18, 2026, 04:21 PM UTC
Duration
3h 20m
Detected by Pingoru
Jun 18, 2026, 01:01 PM UTC

Update timeline

  1. investigating Jun 18, 2026, 01:01 PM UTC

    Service degradation detected in UK mobile network affecting device connectivity and data sessions. Affected countries: GB

  2. investigating Jun 18, 2026, 01:20 PM UTC

    [2026-06-18 12:55:25] - Incident status was updated. Summary: Service degradation is being investigated in the UK network. Devices attempting to connect may experience connectivity issues. Further updates to follow.

  3. identified Jun 18, 2026, 01:21 PM UTC

    [2026-06-18 13:18:08] - Incident status was updated. Summary: Issue confirmed to be isolated to a UK mobile network. Access to the affected network has been temporarily blocked as a precautionary measure to prevent device connections while the issue persists. Engagement with relevant parties is ongoing to restore normal service.

  4. monitoring Jun 18, 2026, 03:40 PM UTC

    [2026-06-18 15:26:10] - Incident status was updated. Summary: Service has been restored and network access has been re-enabled. The situation continues to be monitored to ensure stability remains consistent.

  5. resolved Jun 18, 2026, 04:21 PM UTC

    [2026-06-18 16:02:56] - Incident status was updated. Summary: The incident has been resolved. Customers experiencing continued issues should contact support.