Simbase incident

Provisioning issue affecting BLUE and YELLOW profile SIM cards

Minor Resolved View vendor source →

Simbase experienced a minor incident on September 24, 2025 affecting Data Connectivity and Data Connectivity and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 07:51 AM UTC
Resolved
Sep 24, 2025, 11:03 AM UTC
Duration
3h 11m
Detected by Pingoru
Sep 24, 2025, 07:51 AM UTC

Affected components

Data ConnectivityData ConnectivitySMS MessagingSMS MessagingVoiceVoiceCarrier Provisioning

Update timeline

  1. investigating Sep 24, 2025, 07:51 AM UTC

    We are investigating an issue affecting provisioning of 🔵BLUE and 🟡YELLOW profile SIM cards. You might not be able to enable or disable these SIM cards at this time. Active SIM cards are not affected by this incident and will continue to be operational, although trying to disable them might fail at this time. We are currently working with our partners to fix the root issue, and will post an update as soon as more information is available.

  2. monitoring Sep 24, 2025, 09:30 AM UTC

    A fix has been implemented and we're monitoring the results.

  3. resolved Sep 24, 2025, 11:03 AM UTC

    This incident has been resolved.