Simbase incident

[External] - Event processing system disruption

Notice Resolved View vendor source →

Simbase experienced a notice incident on October 2, 2025, lasting 12h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2025, 09:00 AM UTC
Resolved
Oct 02, 2025, 09:20 PM UTC
Duration
12h 19m
Detected by Pingoru
Oct 02, 2025, 09:00 AM UTC

Update timeline

  1. investigating Oct 02, 2025, 09:00 AM UTC

    Investigating an incident affecting data sessions and SIM card events. This may impact mobile connectivity services. Affected countries: XX

  2. investigating Oct 02, 2025, 09:00 AM UTC

    [2025-10-02 08:48:58] - Incident status was updated to "investigating". Summary: An ongoing investigation is underway for an incident affecting data sessions, SIM card events, and some API functionality.

  3. identified Oct 02, 2025, 10:03 AM UTC

    [2025-10-02 10:02:32] - Incident status was updated to "identified". Summary: The provider is continuing to work on resolving the ongoing incident.

  4. resolved Oct 02, 2025, 09:20 PM UTC

    [2025-10-02 21:05:01] - Incident status was updated to "resolved". Summary: The reported incident has been resolved.