Ongoing since 11:41 AM UTC.
[2026-11-11 11:26:17] - Incident status was updated. Summary: Data usage reporting figures have not been updating since approximately 01:00 UTC on 7 November. Usage charts and API endpoints are showing no usage data for this period. SIM connectivity and data sessions are functioning normally, and billing records are not affected. The root cause has been identified and a fix is being applied to restore reporting functionality and backfill missing usage data.
Update timeline
- identified Nov 11, 2026, 11:41 AM UTC
Data usage figures not updating in monitoring systems since November 7th. SIM connectivity and data sessions functioning normally, only reporting affected. Affected countries: XX
- identified Nov 11, 2026, 12:01 PM UTC
[2026-11-11 11:26:17] - Incident status was updated. Summary: Data usage reporting figures have not been updating since approximately 01:00 UTC on 7 November. Usage charts and API endpoints are showing no usage data for this period. SIM connectivity and data sessions are functioning normally, and billing records are not affected. The root cause has been identified and a fix is being applied to restore reporting functionality and backfill missing usage data.
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