SignWell incident

Infrastructure issues

Critical Vendor's status page →

Resolved after 3 hours 31 minutes, affecting Docsketch Service, on August 31, 2021.

investigating Aug 31, 2021, 10:51 PM UTC

Everything is operational again. Thank you for your patience!

Started
Aug 31, 2021, 07:20 PM UTC
Resolved
Aug 31, 2021, 10:52 PM UTC
Duration
3h 31m
Detected by Pingoru
Aug 31, 2021, 07:20 PM UTC

Affected components

Docsketch Service

Update timeline

  1. investigating Aug 31, 2021, 07:47 PM UTC

    We're currently experiencing infrastructure issues with our host (Amazon AWS). They're aware of the problems and are working to get everything back. We'll update once everything is back up. We're sorry about the trouble and any inconvenience this has caused.

  2. investigating Aug 31, 2021, 07:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 31, 2021, 10:51 PM UTC

    Everything is operational again. Thank you for your patience!

  4. resolved Aug 31, 2021, 10:52 PM UTC

    This incident has been resolved.

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