signNow Outage History

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signNow had 22 outages in the last 2 years totaling 72h 16m of downtime — averaging 0.9 incidents per month.

There were 22 signNow outages since September 23, 2024 totaling 72h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.signnow.com

Minor September 4, 2026

University SignNow Unavailable

Detected by Pingoru
Sep 04, 2026, 01:57 AM UTC
Resolved
Sep 04, 2026, 02:05 AM UTC
Duration
8m
Affected: Web
Timeline · 2 updates
  1. identified Sep 04, 2026, 01:57 AM UTC

    We are currently investigating an issue affecting access to the SignNow University website. The issue is related to an underlying problem with our Help Center service, which is also impacting the University site. Our team is actively working to identify the root cause and restore full access as soon as possible. We apologize for the inconvenience and appreciate your patience while we work on resolving this issue.

  2. resolved Sep 04, 2026, 02:05 AM UTC

    Issue is resolved

Read the full incident report →

Minor May 27, 2026

Error when sending a document

Detected by Pingoru
May 27, 2026, 11:26 PM UTC
Resolved
May 28, 2026, 12:54 AM UTC
Duration
1h 27m
Affected: Web
Timeline · 4 updates
  1. investigating May 27, 2026, 11:26 PM UTC

    Some users are getting an error message, "There's a problem sending the invite," when sending a document.

  2. identified May 27, 2026, 11:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 12:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 6, 2026

Team documents are not displaying properly

Detected by Pingoru
May 06, 2026, 09:03 PM UTC
Resolved
May 07, 2026, 12:18 AM UTC
Duration
3h 14m
Affected: Web
Timeline · 3 updates
  1. investigating May 06, 2026, 09:03 PM UTC

    We’ve identified an issue where team documents are not displaying properly for some users. Our team is currently investigating the root cause and working toward a resolution.

  2. identified May 06, 2026, 09:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 07, 2026, 12:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 11, 2026

Issue with sending SMS invites

Detected by Pingoru
Mar 11, 2026, 04:02 PM UTC
Resolved
Mar 11, 2026, 09:10 PM UTC
Duration
5h 8m
Affected: Web
Timeline · 2 updates
  1. investigating Mar 11, 2026, 04:02 PM UTC

    We are currently investigating the issue.

  2. resolved Mar 11, 2026, 09:10 PM UTC

    The reported issue has been successfully resolved. All systems are functioning normally.

Read the full incident report →

Minor February 10, 2026

Website is not loading properly

Detected by Pingoru
Feb 10, 2026, 09:14 PM UTC
Resolved
Feb 11, 2026, 07:17 AM UTC
Duration
10h 3m
Affected: Web
Timeline · 4 updates
  1. investigating Feb 10, 2026, 09:14 PM UTC

    We are currently experiencing intermittent issues with website loading. While the site remains accessible, some pages may load slowly or fail to load for certain users. Our team is actively addressing the situation, and we anticipate full restoration shortly. We apologize for any inconvenience and thank you for your understanding and patience.

  2. identified Feb 10, 2026, 09:50 PM UTC

    We have identified the root cause of the issue and are actively implementing multiple solutions to resolve the errors.

  3. monitoring Feb 10, 2026, 10:09 PM UTC

    We have identified the cause of the issue and are working on several ways to fix it. Our first fix on part of the system was successful, and we are now applying it to the rest. We recommend customers retry any failed requests while we continue working on a full resolution.

  4. resolved Feb 11, 2026, 07:17 AM UTC

    This incident has been resolved

Read the full incident report →

Notice January 22, 2026

Email Delivery Delays

Detected by Pingoru
Jan 22, 2026, 05:36 PM UTC
Resolved
Jan 22, 2026, 05:50 PM UTC
Duration
13m
Timeline · 2 updates
  1. identified Jan 22, 2026, 05:36 PM UTC

    We are currently experiencing temporary delays in email delivery. All emails are being sent successfully, but some messages may arrive later than usual. Our team is actively working on stabilizing delivery. The situation is improving, and we expect full recovery shortly. We apologize for the inconvenience and appreciate your patience.

  2. resolved Jan 22, 2026, 05:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 8, 2026

Issue with Support Email Delivery

Detected by Pingoru
Jan 08, 2026, 01:02 AM UTC
Resolved
Jan 08, 2026, 11:31 AM UTC
Duration
10h 28m
Affected: Support
Timeline · 3 updates
  1. identified Jan 08, 2026, 01:02 AM UTC

    We’re currently experiencing a temporary issue with emails sent to our Support team. If you contact us via email, your message may not reach Support or may be delayed. While we work on fixing this, please use one of the following channels, both available 24×7: - Live chat - Support Portal (recommended for ticket-based communication) Thank you for your understanding. We’ll share updates as soon as the issue is resolved.

  2. monitoring Jan 08, 2026, 10:09 AM UTC

    The issue affecting email delivery to our Support team has been resolved. You can now submit support requests via email as usual. Any requests sent during the disruption were not lost and are currently being processed. Our team is working through them and will respond as quickly as possible. If you have a critical issue and were unable to reach us earlier via chat or the Support Portal, please email us at [email protected]. Thank you for your patience.

  3. resolved Jan 08, 2026, 11:31 AM UTC

    The issue has now been resolved, and email support is fully operational again.

Read the full incident report →

Minor November 4, 2025

Loading documents issue

Detected by Pingoru
Nov 04, 2025, 03:46 PM UTC
Resolved
Nov 04, 2025, 03:57 PM UTC
Duration
11m
Affected: Web
Timeline · 2 updates
  1. investigating Nov 04, 2025, 03:46 PM UTC

    We are currently investigating the issue

  2. resolved Nov 04, 2025, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 3, 2025

Service unavailable

Detected by Pingoru
Nov 03, 2025, 07:17 AM UTC
Resolved
Nov 03, 2025, 07:21 AM UTC
Duration
3m
Affected: Web
Timeline · 2 updates
  1. investigating Nov 03, 2025, 07:17 AM UTC

    We are currently investigating the issue.

  2. resolved Nov 03, 2025, 07:21 AM UTC

    Resolved

Read the full incident report →

Notice October 20, 2025

SignNow Service Restored

Detected by Pingoru
Oct 20, 2025, 09:53 AM UTC
Resolved
Oct 20, 2025, 07:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 20, 2025, 09:53 AM UTC

    Earlier today, SignNow experienced an outage caused by a widespread Amazon Web Services (AWS) infrastructure failure. During the incident, we placed SignNow in maintenance mode to protect customer data and ensure stability. AWS has now resolved the underlying issue, and all SignNow services are fully operational. Our team has verified data integrity across systems and monitored the platform’s performance to confirm stable operation before reopening access.

Read the full incident report →

Notice August 29, 2025

Login issue

Detected by Pingoru
Aug 29, 2025, 07:09 AM UTC
Resolved
Aug 29, 2025, 09:00 AM UTC
Duration
1h 50m
Affected: Web
Timeline · 5 updates
  1. investigating Aug 29, 2025, 07:09 AM UTC

    We are currently investigating the issue

  2. identified Aug 29, 2025, 07:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 29, 2025, 08:57 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 29, 2025, 08:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 29, 2025, 09:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2025

Login Issues

Detected by Pingoru
Jul 24, 2025, 09:50 AM UTC
Resolved
Jul 24, 2025, 09:57 AM UTC
Duration
7m
Affected: WebMobile appsAPI
Timeline · 3 updates
  1. investigating Jul 24, 2025, 09:50 AM UTC

    We are currently investigating the issue

  2. monitoring Jul 24, 2025, 09:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2025, 09:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2025

Login issues

Detected by Pingoru
Jul 08, 2025, 04:05 PM UTC
Resolved
Jul 08, 2025, 04:54 PM UTC
Duration
49m
Affected: WebMobile appsAPI
Timeline · 5 updates
  1. identified Jul 08, 2025, 04:05 PM UTC

    There are currently problems with logging in and document management.

  2. investigating Jul 08, 2025, 04:08 PM UTC

    The issue is currently being investigated.

  3. identified Jul 08, 2025, 04:23 PM UTC

    We have identified the issue and are working on the fix.

  4. monitoring Jul 08, 2025, 04:26 PM UTC

    A fix has been implemented, and we are monitoring the performance.

  5. resolved Jul 08, 2025, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2025

Possible Issues with Subscriptions

Detected by Pingoru
Jul 01, 2025, 03:36 PM UTC
Resolved
Jul 01, 2025, 05:14 PM UTC
Duration
1h 38m
Affected: Web
Timeline · 2 updates
  1. investigating Jul 01, 2025, 03:36 PM UTC

    Some SignNow users may be experiencing difficulties accessing paid features despite having an active subscription. Our team is currently investigating the issue and working to resolve it as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

  2. resolved Jul 01, 2025, 05:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Delays in opening editing mode

Detected by Pingoru
Mar 17, 2025, 04:08 PM UTC
Resolved
Mar 17, 2025, 04:43 PM UTC
Duration
34m
Affected: Web
Timeline · 2 updates
  1. investigating Mar 17, 2025, 04:08 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 17, 2025, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2025

SMS invites not working

Detected by Pingoru
Mar 12, 2025, 02:16 PM UTC
Resolved
Mar 12, 2025, 04:57 PM UTC
Duration
2h 40m
Affected: Web
Timeline · 2 updates
  1. investigating Mar 12, 2025, 02:16 PM UTC

    We are currently investigating the issue with SMS invites.

  2. resolved Mar 12, 2025, 04:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 1, 2025

iOS subscriptions are not synced

Detected by Pingoru
Feb 01, 2025, 04:35 PM UTC
Resolved
Feb 01, 2025, 10:44 PM UTC
Duration
6h 8m
Affected: Payments
Timeline · 2 updates
  1. identified Feb 01, 2025, 04:35 PM UTC

    We have identified the issue and are implementing the fix.

  2. resolved Feb 01, 2025, 10:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 30, 2025

Some users may encounter issues while using the SignNow managed package in Salesforce

Detected by Pingoru
Jan 30, 2025, 11:20 PM UTC
Resolved
Jan 31, 2025, 11:31 AM UTC
Duration
12h 11m
Affected: Integrations
Timeline · 5 updates
  1. investigating Jan 30, 2025, 11:20 PM UTC

    Getting an error Error "SignNow Token Status code -500 Status - Internal Server Error "Could not find user in DB. Please make sure you are registered logged in user on SignNow Salesforce App before using this endpoint."

  2. identified Jan 31, 2025, 12:14 AM UTC

    It seems the issue was with the Mongo database, and the developers are investigating it.

  3. monitoring Jan 31, 2025, 12:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 31, 2025, 11:31 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 31, 2025, 11:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 27, 2024

Delays in Email delivery for Yahoo

Detected by Pingoru
Dec 27, 2024, 10:08 PM UTC
Resolved
Dec 27, 2024, 11:17 PM UTC
Duration
1h 9m
Affected: WebMobile apps
Timeline · 2 updates
  1. monitoring Dec 27, 2024, 10:08 PM UTC

    Yahoo's deliverability has been successfully restored, and the team is closely monitoring to ensure continued stability.

  2. resolved Dec 27, 2024, 11:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 24, 2024

Errors on login page

Detected by Pingoru
Oct 24, 2024, 06:12 PM UTC
Resolved
Oct 24, 2024, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 24, 2024, 06:12 PM UTC

    Users may encounter errors on the login page.

Read the full incident report →