SignalWire experienced a major incident on August 14, 2026 affecting APIs (APIs), lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
APIs (APIs)
Update timeline
- investigating Aug 14, 2026, 07:38 PM UTC
US West region nodes are experiencing high failure rates on outbound calls, including outbound fax and caller ID verification. Other regions are unaffected. SMS and MMS are unaffected in all regions. We have identified the cause and are restoring capacity.
- investigating Aug 14, 2026, 08:43 PM UTC
The issue has been identified, and resolution is in progress. Engineers are monitoring as updates roll out and services return to normal.
- resolved Aug 14, 2026, 09:37 PM UTC
The resolution has fully applied and the issue is resolved. US West is back to normal capacity and full functionality for outbound calling.