SignalWire Outage History

SignalWire had 6 outages in the last 2 years totaling 57h 36m of downtime, averaging 0.2 incidents per month.

There were 6 SignalWire outages since May 6, 2026 totaling 57h 36m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: signalwire.trust.pagerduty.com

Major October 5, 2026

Resolved: underlying infrastructure issue resulted in an interruption to all services.

Detected by Pingoru: Oct 05, 2026, 04:05 PM UTC
Resolved: Oct 05, 2026, 04:19 PM UTC
Duration: 14m

Affected: APIs (APIs)SMS (SMS)MMS (MMS)SIP Connectivity (SIP Connectivity)WebRTC Connectivity (WebRTC Connectivity)AI (AI)Video and Conferencing (Video and Conferencing)

Timeline · 2 updates

investigating Oct 05, 2026, 04:05 PM UTC

An underlying infrastructure issue resulted in a major interruption to all services beginning at 16:05 UTC.
resolved Oct 05, 2026, 04:19 PM UTC

Engineers investigated and applied a fix to rectify the issue resulting in full restoration to all operations at 16:19 UTC.

Read the full incident report →

Major August 14, 2026

Degraded: outbound calls and fax

Detected by Pingoru: Aug 14, 2026, 07:38 PM UTC
Resolved: Aug 14, 2026, 09:37 PM UTC
Duration: 1h 58m

Affected: APIs (APIs)

Timeline · 3 updates

investigating Aug 14, 2026, 07:38 PM UTC

US West region nodes are experiencing high failure rates on outbound calls, including outbound fax and caller ID verification. Other regions are unaffected. SMS and MMS are unaffected in all regions. We have identified the cause and are restoring capacity.
investigating Aug 14, 2026, 08:43 PM UTC

The issue has been identified, and resolution is in progress. Engineers are monitoring as updates roll out and services return to normal.
resolved Aug 14, 2026, 09:37 PM UTC

The resolution has fully applied and the issue is resolved. US West is back to normal capacity and full functionality for outbound calling.

Read the full incident report →

Minor June 10, 2026

Delayed or Missing Events in Logging UI

Detected by Pingoru: Jun 10, 2026, 11:46 AM UTC
Resolved: Jun 10, 2026, 10:24 PM UTC
Duration: 10h 38m

Affected: Website (Website)

Timeline · 2 updates

investigating Jun 10, 2026, 11:46 AM UTC

We have identified an issue affecting the delivery of event data to the logging UI. As a result, the logging screens may not display lifecycle events for calls (such as “ringing,” “answered,” and “ended”) or messaging. Call and messaging functionality is not impacted. Calls are connecting...
resolved Jun 10, 2026, 10:24 PM UTC

The issue affecting our logging pipeline has been resolved. Logs for calls and messages going forward are being ingested in real time. Backlogged entries from the affected window are still being processed and should appear shortly. We are monitoring progress closely.

Read the full incident report →

Minor June 4, 2026

AI Services - Degraded Performance

Detected by Pingoru: Jun 04, 2026, 02:00 AM UTC
Resolved: Jun 05, 2026, 04:04 PM UTC
Duration: 1d 14h

Affected: AI (AI)

Timeline · 2 updates

identified Jun 04, 2026, 02:00 AM UTC

A portion of requests to our AI-powered services are failing intermittently.
resolved Jun 05, 2026, 04:04 PM UTC

Between 2026-06-04 02:00 to 2026-06-05 16:04 UTC, a portion of requests to our AI-powered services failed intermittently. The cause was a provider-side change to the authorization scope of the API credentials used by our integration with an upstream AI provider, which caused affected requests to...

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Minor May 9, 2026

Adding verified Caller ID to spaces is down

Detected by Pingoru: May 09, 2026, 01:55 PM UTC
Resolved: May 09, 2026, 05:35 PM UTC
Duration: 3h 40m

Affected: APIs (APIs)

Timeline · 3 updates

identified May 09, 2026, 01:55 PM UTC

We have identified an issue with adding a new verified caller id to spaces. When attempting to add a caller id via the dashboard or API, we are failing to send the phone call that allow you to verify your ownership of the number.
investigating May 09, 2026, 02:48 PM UTC

The team has identified the issue and is applying a fix.
resolved May 09, 2026, 05:35 PM UTC

This issue has been resolved.

Read the full incident report →

Minor May 6, 2026

Messaging: Delivery Receipts degraded

Detected by Pingoru: May 06, 2026, 03:27 PM UTC
Resolved: May 06, 2026, 06:28 PM UTC
Duration: 3h 1m

Affected: SMS (SMS)MMS (MMS)

Timeline · 2 updates

identified May 06, 2026, 03:27 PM UTC

Our DCA is reporting issues with DLR deliveries; a subset of Delivery Receipts for concatenated messages will receive an unknown state if submitted via the Conversation or REST APIs. This is currently being investigated by our DCA.
resolved May 06, 2026, 06:28 PM UTC

Our DCA has reported the issue is resolved.

Read the full incident report →