SignalFx EU0 incident

Splunk observability cloud front and backend are facing slowness

Critical Resolved View vendor source →

SignalFx EU0 experienced a critical incident on October 4, 2025 affecting Splunk Observability Cloud Web Interface and Splunk Observability Cloud API, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2025, 04:03 AM UTC
Resolved
Oct 04, 2025, 06:32 AM UTC
Duration
2h 28m
Detected by Pingoru
Oct 04, 2025, 04:03 AM UTC

Affected components

Splunk Observability Cloud Web InterfaceSplunk Observability Cloud API

Update timeline

  1. investigating Oct 04, 2025, 04:03 AM UTC

    The Splunk observability web UI and the backend services are slowing down. We might also be dropping metrics and spans. We are investigating

  2. investigating Oct 04, 2025, 04:25 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 04, 2025, 05:01 AM UTC

    We are continuing to investigate this issue.

  4. investigating Oct 04, 2025, 05:05 AM UTC

    We are currently experiencing widespread slowness, dropping metrics and spans across the EU-0 realm and are actively investigating the issue

  5. monitoring Oct 04, 2025, 05:39 AM UTC

    A fix has been implemented and we are monitoring the results

  6. resolved Oct 04, 2025, 06:32 AM UTC

    Systems have recovered and are currently stable. This incident has been resolved.