SignalFx EU0 incident

Some users are unable to login and authenticate.

Critical Resolved View vendor source →

SignalFx EU0 experienced a critical incident on December 31, 2025 affecting Splunk Observability Cloud Web Interface, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2025, 03:03 PM UTC
Resolved
Dec 31, 2025, 04:52 PM UTC
Duration
1h 49m
Detected by Pingoru
Dec 31, 2025, 03:03 PM UTC

Affected components

Splunk Observability Cloud Web Interface

Update timeline

  1. investigating Dec 31, 2025, 03:03 PM UTC

    Authentication and logins are experiencing intermittent failures. We are currently investigating the error.

  2. identified Dec 31, 2025, 03:30 PM UTC

    The issue has been identified and we are working on a solution.

  3. identified Dec 31, 2025, 04:20 PM UTC

    We have reduced the frequency of authentication failures; however, intermittent issues may continue to occur. We're actively working on a resolution.

  4. monitoring Dec 31, 2025, 04:29 PM UTC

    We found the root cause and everything seems to have returned to healthy status. We are monitoring the solution.

  5. resolved Dec 31, 2025, 04:52 PM UTC

    This incident has been resolved.