Sierra Wireless incident
Service Degradation Notification – ESSENTIALS1 and ADVANCED SIM Subscriptions in EU and NAM Region (GNOC-13562)
Ongoing since 03:34 PM UTC, affecting Data (NA) and Data and 1 more.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Nov 03, 2026, 03:34 PM UTC
Semtech has detected a Degradation for ESSENTIALS1 SIM subscriptions in the EU and NAM Region. Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- investigating Nov 03, 2026, 05:10 PM UTC
Semtech has detected a Degradation for ESSENTIALS1 and ADVANCED SIM subscriptions in the EU and NAM regions. Some of the Devices currently present in this region may have difficulty establishing a new data session; frequent disconnections from the network may be encountered for existing sessions. We have reported the issue to our partner carrier, and an investigation to determine the scope and cause is underway. Impact: Reduced performance — impacted devices may experience delays in establishing Data, SMS, and Voice services. We appreciate your patience in this regard. We will provide the next update within 2 hours.
- monitoring Nov 03, 2026, 07:11 PM UTC
A fix has been implemented and we are monitoring the results.
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