Search Indexing Behind
Affected: Search
Timeline · 2 updates
- investigating Aug 04, 2026, 03:26 PM UTC
We are currently investigating this issue.
- resolved Aug 05, 2026, 07:10 AM UTC
This incident has been resolved.
Shortcut Outage History
Shortcut is up right nowShortcut had 19 outages in the last 2 years totaling 227h 47m of downtime — averaging 0.8 incidents per month.
There were 19 Shortcut outages since September 30, 2025 totaling 227h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Newly created tokens via Shortcut MCP unable to write
Affected: Shortcut MCP
Timeline · 3 updates
- identified Jul 15, 2026, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 15, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 15, 2026, 06:05 PM UTC
This incident has been resolved.
Shortcut MCP Unavailable
Timeline · 1 update
- resolved Jul 14, 2026, 07:47 PM UTC
The Shortcut MCP was unavailable for approximately 6 minutes due to a misconfiguration. The root cause was identified, fixed, and steps implemented to prevent a future recurrence.
Shortcut MCP Authentication Failure for Some Clients
Affected: Shortcut MCP
Timeline · 3 updates
- investigating Jun 30, 2026, 09:00 PM UTC
Authentication with the Shortcut MCP is failing for some MCP clients. We're investigating the cause.
- identified Jun 30, 2026, 09:27 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 30, 2026, 10:02 PM UTC
This incident has been resolved.
Shortcut MCP only exposes read-only tools
Affected: Shortcut MCP
Timeline · 4 updates
- identified Jun 18, 2026, 12:46 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 18, 2026, 12:46 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 18, 2026, 01:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 18, 2026, 01:14 PM UTC
This incident has been resolved.
Shortcut MCP is slow or unresponsive
Affected: API
Timeline · 5 updates
- investigating Jun 17, 2026, 11:32 PM UTC
We are currently investigating this issue.
- identified Jun 17, 2026, 11:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 18, 2026, 12:35 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 18, 2026, 12:35 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 18, 2026, 12:36 AM UTC
This incident has been resolved.
Korey was not responsive
Timeline · 1 update
- resolved Jun 05, 2026, 08:05 PM UTC
Korey did not respond to user messages.
Partial outage on Shortcut web app
Affected: Web App
Timeline · 3 updates
- identified Jun 01, 2026, 05:57 PM UTC
The Shortcut web app is slow to load and many pages are unresponsive.
- monitoring Jun 01, 2026, 06:21 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 01, 2026, 08:45 PM UTC
This incident has been resolved.
Shortcut Company Website Unavailable
Affected: Company Website
Timeline · 2 updates
- identified May 29, 2026, 06:42 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 29, 2026, 06:45 PM UTC
This incident has been resolved.
We're investigating degraded performance in Korey
Affected: Korey.ai - Webapp
Timeline · 2 updates
- investigating May 11, 2026, 04:05 PM UTC
We are currently investigating this issue.
- resolved May 11, 2026, 06:49 PM UTC
This incident has been resolved.
Increase in errors and response latencies
Affected: Web App
Timeline · 3 updates
- investigating Apr 09, 2026, 12:42 AM UTC
We have observed an increase in errors. Response times have increased as well. We are monitoring the situation and working to increase capacity.
- monitoring Apr 09, 2026, 01:07 AM UTC
We have identified the issue and have taken actions to mitigate the issue.
- resolved Apr 09, 2026, 01:10 AM UTC
This incident has been resolved.
Shortcut Slow/Unavailable
Affected: Web AppAPI
Timeline · 4 updates
- investigating Mar 25, 2026, 08:27 AM UTC
We are currently investigating this issue.
- identified Mar 25, 2026, 08:59 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 25, 2026, 09:28 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 25, 2026, 09:46 AM UTC
This incident has been resolved.
Gitlab event processing delays
Timeline · 2 updates
- investigating Jan 12, 2026, 03:41 PM UTC
Currently investigating processing delays for Gitlab events.
- resolved Jan 12, 2026, 06:56 PM UTC
This incident has been resolved.
Some sessions may fail to connect
Affected: Korey.ai - Webapp
Timeline · 3 updates
- investigating Nov 28, 2025, 03:32 PM UTC
We are currently investigating an issue where some sessions aren't connecting as expected.
- monitoring Nov 28, 2025, 03:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 28, 2025, 04:17 PM UTC
This incident has been resolved.
Slack link unfurls not working
Affected: Slack Apps/Integrations/APIs
Timeline · 2 updates
- investigating Oct 29, 2025, 04:00 PM UTC
We are currently investigating this issue.
- resolved Nov 03, 2025, 03:34 PM UTC
Slack link unfurl events are working as expected.
Korey Cloud Provider Issue
Affected: Korey.ai - Webapp
Timeline · 2 updates
- identified Oct 20, 2025, 10:36 PM UTC
We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.
- resolved Oct 21, 2025, 11:28 AM UTC
This incident has been resolved.
Shortcut Unavailable due to AWS Outage
Affected: Email NotificationsSentry AutomationsWeb AppVCS IntegrationsAPIGoogle Sheets IntegrationSlack IntegrationAWS ec2-us-east-1ProductBoardZendeskSearchShortcut Docs
Timeline · 2 updates
- investigating Oct 20, 2025, 07:31 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.
- resolved Oct 20, 2025, 07:32 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.
Issues with search
Affected: Search
Timeline · 3 updates
- investigating Oct 01, 2025, 04:14 PM UTC
We are currently investigating an issue with our search system, resulting in many search requests failing.
- monitoring Oct 01, 2025, 05:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2025, 05:43 PM UTC
This incident has been resolved.
Async Processing Delays
Affected: Email NotificationsSentry AutomationsVCS IntegrationsGoogle Sheets IntegrationSlack IntegrationProductBoardZendesk
Timeline · 6 updates
- investigating Sep 30, 2025, 03:36 PM UTC
Our async processing infrastructure is running behind. Actively monitoring and investigating the root cause.
- investigating Sep 30, 2025, 06:46 PM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2025, 08:33 PM UTC
Notifications for integrations should have caught up. Google Sheet processing has been disabled for the moment, we're working on a fix that will resume processing.
- monitoring Oct 01, 2025, 02:12 PM UTC
Google Sheets processing has been re-enabled but is still behind. We're monitoring it's progress.
- monitoring Oct 03, 2025, 01:38 PM UTC
GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations.
- resolved Oct 03, 2025, 06:45 PM UTC
This incident has been resolved.