ShopWired Outage History

ShopWired is up right now

ShopWired had 9 outages in the last 2 years totaling 95h 56m of downtime — averaging 0.4 incidents per month.

There were 9 ShopWired outages since July 11, 2025 totaling 95h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shopwired.co.uk

Major July 3, 2026

Websites + admin 503 errors.

Detected by Pingoru
Jul 03, 2026, 09:58 AM UTC
Resolved
Jul 03, 2026, 10:19 PM UTC
Duration
12h 20m
Affected: WebsitesShopWired Admin System
Timeline · 7 updates
  1. investigating Jul 03, 2026, 09:58 AM UTC

    We're currently investigating an issue affecting websites and ShopWired admin causing 503 errors.

  2. identified Jul 03, 2026, 10:45 AM UTC

    We have identified an issue affecting our infrastructure and deliverability of websites and the admin system. We have isolated the issue are are continuing to investigate. Currently, all visitors within the UK are able to visit websites and the admin system normally, visitors outside of the UK will see 503 or other types of errors. We are identifying the issue now and will post further updates imminently.

  3. identified Jul 03, 2026, 11:07 AM UTC

    We are currently working to restore access to all other locations now.

  4. identified Jul 03, 2026, 11:08 AM UTC

    Access to websites and admin from the UK has been, and continues to be, fully operational since approximately 11:35 BST.

  5. monitoring Jul 03, 2026, 11:52 AM UTC

    A fix has been completed for our infrastructure in all locations and we are monitoring results.

  6. monitoring Jul 03, 2026, 11:52 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jul 03, 2026, 10:19 PM UTC

    No further incidents occurred.

Read the full incident report →

Minor May 11, 2026

Connectivity issues

Detected by Pingoru
May 11, 2026, 10:53 AM UTC
Resolved
May 11, 2026, 05:25 PM UTC
Duration
6h 31m
Affected: WebsitesShopWired Admin System
Timeline · 4 updates
  1. investigating May 11, 2026, 10:53 AM UTC

    We're currently investigating an incident affecting connectivity for websites and ShopWired admin.

  2. identified May 11, 2026, 11:11 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 11, 2026, 11:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 11, 2026, 05:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

Urgent security updates

Detected by Pingoru
May 11, 2026, 02:56 AM UTC
Resolved
May 10, 2026, 07:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 11, 2026, 02:56 AM UTC

    At approximately 20:22 the ShopWired platform was temporarily unavailable whilst important security updates were made to the platform servers. This was as necessary as a result of vulnerabilities discovered in Ubuntu operating software.

Read the full incident report →

Notice May 8, 2026

Connectivity issues (US)

Detected by Pingoru
May 08, 2026, 09:02 AM UTC
Resolved
May 11, 2026, 02:53 AM UTC
Duration
2d 17h
Timeline · 4 updates
  1. investigating May 08, 2026, 09:02 AM UTC

    We're investigating reports of connectivity issues from traffic from the US.

  2. investigating May 08, 2026, 09:08 AM UTC

    We are aware this issue previously affected traffic in the UK and EU (some users or website visitors may have intermittently seen 503 errors when accessing websites or admin). These errors should now be resolved for all traffic except traffic originating from the USA. We are continuing to investigate the root cause of this error.

  3. monitoring May 08, 2026, 09:27 AM UTC

    We have implemented a fix and are monitoring the results.

  4. resolved May 11, 2026, 02:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 2, 2026

Platform connectivity

Detected by Pingoru
Apr 02, 2026, 05:47 AM UTC
Resolved
Apr 02, 2026, 07:19 AM UTC
Duration
1h 31m
Affected: WebsitesShopWired Admin SystemAPI
Timeline · 3 updates
  1. investigating Apr 02, 2026, 05:47 AM UTC

    We are currently investigating degraded performance of the ShopWired platform, admin system, API and websites.

  2. monitoring Apr 02, 2026, 05:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 02, 2026, 07:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Theme Editor Issues

Detected by Pingoru
Feb 24, 2026, 12:22 PM UTC
Resolved
Feb 24, 2026, 03:09 PM UTC
Duration
2h 46m
Affected: ShopWired Admin System
Timeline · 2 updates
  1. identified Feb 24, 2026, 12:22 PM UTC

    We have identified an issue affecting the live website preview within the theme editor and are currently working on a fix.

  2. resolved Feb 24, 2026, 03:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare Global Network Issues

Detected by Pingoru
Nov 18, 2025, 11:50 AM UTC
Resolved
Nov 18, 2025, 02:43 PM UTC
Duration
2h 52m
Affected: Websites
Timeline · 3 updates
  1. identified Nov 18, 2025, 11:50 AM UTC

    Our provider Cloudflare are currently experiencing Global Network Issues. The issue is described on their status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Please check this status page for the latest updates if your website is affected - if it is affected it will be presented with temporary connectivity issues. We will post updates to this page as and when we receive more news from Cloudflare.

  2. identified Nov 18, 2025, 12:51 PM UTC

    Cloudflare have said "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts." and have stated they are continuing to investigate the issue.

  3. resolved Nov 18, 2025, 02:43 PM UTC

    Cloudflare are now reporting that the issue has been resolved having stated "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". We will also continue to monitor performance.

Read the full incident report →

Minor September 6, 2025

Product display issue

Detected by Pingoru
Sep 06, 2025, 10:17 AM UTC
Resolved
Sep 06, 2025, 10:19 AM UTC
Duration
2m
Affected: Websites
Timeline · 2 updates
  1. investigating Sep 06, 2025, 10:17 AM UTC

    We're currently investigating an issue affecting the display of products on category and search pages across a sub-set of ShopWired websites.

  2. resolved Sep 06, 2025, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2025

ShopWired Payments

Detected by Pingoru
Jul 16, 2025, 09:04 AM UTC
Resolved
Jul 16, 2025, 01:04 PM UTC
Duration
4h
Affected: ShopWired Payments
Timeline · 2 updates
  1. investigating Jul 16, 2025, 09:04 AM UTC

    We are currently investigating an issue affecting users of ShopWired Payments issuing refunds, capturing transactions and performing other actions within the ShopWired account. Front end websites are not affected, payments and transactions are being processed as normal without any issues.

  2. resolved Jul 16, 2025, 01:04 PM UTC

    This incident has been resolved.

Read the full incident report →