ShopWired experienced a major incident on July 3, 2026 affecting Websites and ShopWired Admin System, lasting 12h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 09:58 AM UTC
We're currently investigating an issue affecting websites and ShopWired admin causing 503 errors.
- identified Jul 03, 2026, 10:45 AM UTC
We have identified an issue affecting our infrastructure and deliverability of websites and the admin system. We have isolated the issue are are continuing to investigate. Currently, all visitors within the UK are able to visit websites and the admin system normally, visitors outside of the UK will see 503 or other types of errors. We are identifying the issue now and will post further updates imminently.
- identified Jul 03, 2026, 11:07 AM UTC
We are currently working to restore access to all other locations now.
- identified Jul 03, 2026, 11:08 AM UTC
Access to websites and admin from the UK has been, and continues to be, fully operational since approximately 11:35 BST.
- monitoring Jul 03, 2026, 11:52 AM UTC
A fix has been completed for our infrastructure in all locations and we are monitoring results.
- monitoring Jul 03, 2026, 11:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 03, 2026, 10:19 PM UTC
No further incidents occurred.