- Detected by Pingoru
- May 11, 2026, 10:53 AM UTC
- Resolved
- May 11, 2026, 05:25 PM UTC
- Duration
- 6h 31m
Affected: WebsitesShopWired Admin System
Timeline · 4 updates
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investigating May 11, 2026, 10:53 AM UTC
We're currently investigating an incident affecting connectivity for websites and ShopWired admin.
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identified May 11, 2026, 11:11 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 11, 2026, 11:41 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 11, 2026, 05:25 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 11, 2026, 02:56 AM UTC
- Resolved
- May 10, 2026, 07:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved May 11, 2026, 02:56 AM UTC
At approximately 20:22 the ShopWired platform was temporarily unavailable whilst important security updates were made to the platform servers. This was as necessary as a result of vulnerabilities discovered in Ubuntu operating software.
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 09:02 AM UTC
- Resolved
- May 11, 2026, 02:53 AM UTC
- Duration
- 2d 17h
Timeline · 4 updates
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investigating May 08, 2026, 09:02 AM UTC
We're investigating reports of connectivity issues from traffic from the US.
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investigating May 08, 2026, 09:08 AM UTC
We are aware this issue previously affected traffic in the UK and EU (some users or website visitors may have intermittently seen 503 errors when accessing websites or admin). These errors should now be resolved for all traffic except traffic originating from the USA. We are continuing to investigate the root cause of this error.
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monitoring May 08, 2026, 09:27 AM UTC
We have implemented a fix and are monitoring the results.
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resolved May 11, 2026, 02:53 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 05:47 AM UTC
- Resolved
- Apr 02, 2026, 07:19 AM UTC
- Duration
- 1h 31m
Affected: WebsitesShopWired Admin SystemAPI
Timeline · 3 updates
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investigating Apr 02, 2026, 05:47 AM UTC
We are currently investigating degraded performance of the ShopWired platform, admin system, API and websites.
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monitoring Apr 02, 2026, 05:58 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 02, 2026, 07:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 24, 2026, 12:22 PM UTC
- Resolved
- Feb 24, 2026, 03:09 PM UTC
- Duration
- 2h 46m
Affected: ShopWired Admin System
Timeline · 2 updates
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identified Feb 24, 2026, 12:22 PM UTC
We have identified an issue affecting the live website preview within the theme editor and are currently working on a fix.
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resolved Feb 24, 2026, 03:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:50 AM UTC
- Resolved
- Nov 18, 2025, 02:43 PM UTC
- Duration
- 2h 52m
Affected: Websites
Timeline · 3 updates
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identified Nov 18, 2025, 11:50 AM UTC
Our provider Cloudflare are currently experiencing Global Network Issues. The issue is described on their status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Please check this status page for the latest updates if your website is affected - if it is affected it will be presented with temporary connectivity issues. We will post updates to this page as and when we receive more news from Cloudflare.
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identified Nov 18, 2025, 12:51 PM UTC
Cloudflare have said "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts." and have stated they are continuing to investigate the issue.
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resolved Nov 18, 2025, 02:43 PM UTC
Cloudflare are now reporting that the issue has been resolved having stated "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.". We will also continue to monitor performance.
Read the full incident report →
- Detected by Pingoru
- Sep 06, 2025, 10:17 AM UTC
- Resolved
- Sep 06, 2025, 10:19 AM UTC
- Duration
- 2m
Affected: Websites
Timeline · 2 updates
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investigating Sep 06, 2025, 10:17 AM UTC
We're currently investigating an issue affecting the display of products on category and search pages across a sub-set of ShopWired websites.
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resolved Sep 06, 2025, 10:19 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 16, 2025, 09:04 AM UTC
- Resolved
- Jul 16, 2025, 01:04 PM UTC
- Duration
- 4h
Affected: ShopWired Payments
Timeline · 2 updates
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investigating Jul 16, 2025, 09:04 AM UTC
We are currently investigating an issue affecting users of ShopWired Payments issuing refunds, capturing transactions and performing other actions within the ShopWired account. Front end websites are not affected, payments and transactions are being processed as normal without any issues.
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resolved Jul 16, 2025, 01:04 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 27, 2025, 09:38 AM UTC
- Resolved
- Jun 27, 2025, 02:14 PM UTC
- Duration
- 4h 36m
Affected: WebsitesShopWired Admin SystemAPI
Timeline · 4 updates
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investigating Jun 27, 2025, 09:38 AM UTC
We are currently investigating intermittent connectivity issues affecting websites, ShopWired admin and the API.
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monitoring Jun 27, 2025, 10:02 AM UTC
The connectivity issues lasted for approximately 7 minutes from 10.30am (UK time) but we are still actively monitoring the platform.
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investigating Jun 27, 2025, 10:34 AM UTC
Traffic to ShopWired Websites, admin and the API is currently suffering degraded performance and intermittent connectivity issues. We are currently investigating.
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resolved Jun 27, 2025, 02:14 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2025, 07:18 PM UTC
- Resolved
- Jun 18, 2025, 09:17 PM UTC
- Duration
- 1h 58m
Affected: WebsitesShopWired Admin SystemAPI
Timeline · 5 updates
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investigating Jun 18, 2025, 07:18 PM UTC
We are currently investigating a recurring issue affecting connectivity of ShopWired websites, admin and the API.
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investigating Jun 18, 2025, 07:26 PM UTC
We have identified the issue only affects visitors to the ShopWired platform from within the US.
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identified Jun 18, 2025, 07:50 PM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jun 18, 2025, 07:54 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 18, 2025, 09:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 07, 2025, 11:37 AM UTC
- Resolved
- Feb 07, 2025, 01:55 PM UTC
- Duration
- 2h 18m
Affected: Websites
Timeline · 2 updates
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investigating Feb 07, 2025, 11:37 AM UTC
We are currently investigating an issue affecting the display of some sub-categories not appearing on parent category pages, and some products not appearing on category pages.
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resolved Feb 07, 2025, 01:55 PM UTC
This issued was resolved at 13:07 UTC.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2025, 08:15 PM UTC
- Resolved
- Jan 07, 2025, 01:52 AM UTC
- Duration
- 5h 36m
Affected: WebsitesShopWired Admin System
Timeline · 2 updates
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monitoring Jan 06, 2025, 08:15 PM UTC
ShopWired website loading times and website availability were adversely affected today by an incident occurring between 19.47 and 19.56. The issue appeared to be intermittent and didn't affect all visitors all of the time. Occasionally visitors may have seen 503 or 502 timeout errors. The issue appears to have resolved itself but we are investigating the root cause.
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resolved Jan 07, 2025, 01:52 AM UTC
The cause of the issue has been identified as a hardware failure which has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 21, 2024, 10:49 AM UTC
- Resolved
- Dec 21, 2024, 01:52 PM UTC
- Duration
- 3h 2m
Affected: Websites
Timeline · 3 updates
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investigating Dec 21, 2024, 10:49 AM UTC
We're currently investigating an incident affecting the availability of websites.
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investigating Dec 21, 2024, 11:18 AM UTC
Service returned to normal at 10.57am but the underlying issue has yet been identified. We are therefore continuing to investigate the issue.
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resolved Dec 21, 2024, 01:52 PM UTC
This incident has not reoccurred and the underlying cause has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 09, 2024, 09:04 AM UTC
- Resolved
- Dec 10, 2024, 01:58 PM UTC
- Duration
- 1d 4h
Affected: ShopWired Apps (Heroku)
Timeline · 6 updates
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investigating Dec 09, 2024, 09:04 AM UTC
We are currently investigating slow processing times on the Veeqo and Google Shopping apps. The issue is affecting: - The processing of stock sync updates with Veeqo - The processing of order exports to Veeqo - The processing of all listing updates to Google Shopping (including the creation of new listings) All other apps are working normally.
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investigating Dec 09, 2024, 11:28 AM UTC
We have identified the cause of the issue for Veeqo and have implemented a fix. Currently old stock sync and order messages are being synced and we expect normally syncing times from 2.30pm today (09/12/2024). Work continues on Google Shopping.
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identified Dec 09, 2024, 04:52 PM UTC
The Veeqo app is now functioning as normal and any delayed stock and order messages have now been processed. A fix for the Google Shopping app has also been implemented and we are monitoring results. Processing is still currently delayed.
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monitoring Dec 10, 2024, 02:15 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Dec 10, 2024, 09:27 AM UTC
The Google Shopping app is currently finishing off its processing of a backlog of product listing and stock sync updates to Google Merchant Center. We expect that this process will be completed by 1.00pm today (10/12/2024) after which time normal syncing times will resume. We will post a further update once the process has completed. The Veeqo app continues to function normally. No other apps were affected by this incident.
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resolved Dec 10, 2024, 01:58 PM UTC
The Google Shopping app has completed its processing and is functioning normally. This incident is now resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 14, 2024, 10:23 AM UTC
- Resolved
- Nov 15, 2024, 07:16 AM UTC
- Duration
- 20h 52m
Affected: ShopWired Apps (Heroku)
Timeline · 4 updates
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identified Nov 14, 2024, 10:23 AM UTC
We have identified an issue causing degraded service for some of ShopWired's apps. The affected apps are: Xero Kashflow Quickbooks Clearbooks CSV order exporter Our engineers are currently working on a fix.
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identified Nov 14, 2024, 10:48 AM UTC
Our engineers are continuing to work on the fix for this issue which started at 18.00 (UK time) on Wednesday 13th November. Any activity the apps haven't completed due to the issue will be automatically completed by the apps (without manual action being necessary) once the fix has been implemented. We will post another update shortly.
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monitoring Nov 14, 2024, 11:28 AM UTC
The underlying issue has been resolved and all apps are functioning normally again from 11.18am. The apps will now begin completing activity that didn't complete during the issue. This process will take several hours. We will post an update once this has completed in full.
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resolved Nov 15, 2024, 07:16 AM UTC
All apps have now completed unprocessed activity during the performance issues.
Read the full incident report →
- Detected by Pingoru
- Oct 09, 2024, 02:16 PM UTC
- Resolved
- Oct 10, 2024, 09:36 AM UTC
- Duration
- 19h 19m
Affected: ShopWired Apps (Heroku)
Timeline · 3 updates
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monitoring Oct 09, 2024, 02:17 PM UTC
A major issue affecting our hosting platform, Heroku, is affecting all of ShopWired's apps. The issue first appeared at 5.27pm (UK time) and lasted until 10.10pm on 08/10/2024. This caused degraded performance amongst ShopWired apps resulting in app pages not loading and order exporting (and other tasks performed by the apps) to be slower than normal. Unfortunately the issue has reoccured from 2.06pm (UK time) on 09/10/2024 and we are currently monitoring Heroku's status for further updates. This is a major outage at Heroku which they will be investigating Whilst the outage occurs, app pages may not load and order exporting (and other tasks performed by the apps) will be slower than normal. Once the issue has been resolved by Heroku we will provide an update. For more details please consult Heroku's own status page at https://status.heroku.com
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monitoring Oct 09, 2024, 04:56 PM UTC
We've received notification from Heroku that the issue has been resolved. All tasks (e.g. order export) that should have been completed by ShopWired's apps during the period will be actioned by the apps over the coming hours but this process will take some time to complete, please be patient. We are sorry for any inconvenience that this issue will cause. We will send further notification once the tasks have been completed.
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resolved Oct 10, 2024, 09:36 AM UTC
All of ShopWired's apps have now completed all outstanding tasks.
Read the full incident report →
- Detected by Pingoru
- Sep 12, 2024, 10:17 PM UTC
- Resolved
- Sep 13, 2024, 08:56 AM UTC
- Duration
- 10h 38m
Timeline · 3 updates
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identified Sep 12, 2024, 10:17 PM UTC
We have identified the cause of an issue affecting the syncing of stock and price information with external sources for users of the **Stock Sync** app. The issue is currently causing a delay of updating information from external CSV sources. Our team are currently working on a fix for the issue. This is the only app affected.
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monitoring Sep 13, 2024, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Sep 13, 2024, 08:56 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 02, 2024, 10:26 AM UTC
- Resolved
- Aug 02, 2024, 04:16 PM UTC
- Duration
- 5h 50m
Affected: WebsitesShopWired Admin System
Timeline · 3 updates
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investigating Aug 02, 2024, 10:26 AM UTC
We are currently investigating an issue causing slow response times and 503 errors across websites and admin
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monitoring Aug 02, 2024, 01:56 PM UTC
The issue was resolved just after 12.30pm today and we have been monitoring results. We will continue to monitor the performance.
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resolved Aug 02, 2024, 04:16 PM UTC
This issue has now been completely resolved. All systems are performing as normal.
Read the full incident report →
- Detected by Pingoru
- Aug 01, 2024, 11:13 AM UTC
- Resolved
- Aug 01, 2024, 09:52 PM UTC
- Duration
- 10h 38m
Affected: WebsitesShopWired Admin System
Timeline · 3 updates
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investigating Aug 01, 2024, 11:13 AM UTC
We are currently investigating an issue causing slow response times across websites and admin.
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monitoring Aug 01, 2024, 12:29 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 01, 2024, 09:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 30, 2024, 02:00 PM UTC
- Resolved
- Aug 01, 2024, 09:53 PM UTC
- Duration
- 2d 7h
Timeline · 6 updates
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investigating Jul 30, 2024, 06:21 PM UTC
We are currently investigating an ongoing incident affecting the export of orders to Royal Mail Click & Drop and Shipstation connected to an issue with our hosts, Heroku, described at https://status.heroku.com/incidents/2678
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monitoring Jul 30, 2024, 09:07 PM UTC
Order exporting has now returned to normal and we are monitoring the apps closely. Orders that failed to export during the incident will be exported automatically, we will confirm once this process is complete.
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identified Jul 31, 2024, 04:33 PM UTC
Unfortunately the issue concerning the export of orders to Royal Mail Click & Drop is persistent for some users. We have identified the source of the issue and are implementing a fix.
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identified Jul 31, 2024, 04:33 PM UTC
We are continuing to work on a fix for this issue.
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monitoring Jul 31, 2024, 08:56 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 01, 2024, 09:53 PM UTC
All errors have now been resolved and orders are now exporting successfully. If you experience any errors exporting orders to either Click & Drop or Shipstation please contact the support team at [email protected]
Read the full incident report →
- Detected by Pingoru
- Jul 09, 2024, 07:54 AM UTC
- Resolved
- Jul 09, 2024, 11:44 AM UTC
- Duration
- 3h 49m
Affected: Websites
Timeline · 5 updates
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investigating Jul 09, 2024, 07:54 AM UTC
We are investigating reports of an issue affecting some ShopWired websites that utilise Version 5 themes and the section/block system. Websites using Version 4 and earlier themes are not affect.
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investigating Jul 09, 2024, 09:29 AM UTC
We are continuing to investigate this issue.
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identified Jul 09, 2024, 11:05 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring Jul 09, 2024, 11:16 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 09, 2024, 11:44 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 22, 2024, 10:35 AM UTC
- Resolved
- May 22, 2024, 10:45 AM UTC
- Duration
- 10m
Affected: WebsitesShopWired Admin System
Timeline · 4 updates
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investigating May 22, 2024, 10:35 AM UTC
We are currently investigating an outage affecting ShopWired websites and platform
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identified May 22, 2024, 10:36 AM UTC
The issue has been identified and a fix is being implemented.
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monitoring May 22, 2024, 10:37 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved May 22, 2024, 10:45 AM UTC
This incident has been resolved.
Read the full incident report →
