Shopify incident

Google Shopping app not syncing

Major Resolved View vendor source →

Shopify experienced a major incident on October 17, 2019 affecting Third party services, lasting 1h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2019, 05:31 PM UTC
Resolved
Oct 17, 2019, 06:35 PM UTC
Duration
1h 4m
Detected by Pingoru
Oct 17, 2019, 05:31 PM UTC

Affected components

Third party services

Update timeline

  1. investigating Oct 17, 2019, 05:31 PM UTC

    The Google Shopping app is temporarily not syncing for some stores. We’re investigating and will keep you updated.

  2. monitoring Oct 17, 2019, 05:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 17, 2019, 06:35 PM UTC

    This incident has been resolved.