Shopify incident

The Admin is not loading correctly for some stores

Major Resolved View vendor source →

Shopify experienced a major incident on October 22, 2019 affecting Admin, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2019, 02:09 PM UTC
Resolved
Oct 22, 2019, 04:06 PM UTC
Duration
1h 57m
Detected by Pingoru
Oct 22, 2019, 02:09 PM UTC

Affected components

Admin

Update timeline

  1. investigating Oct 22, 2019, 02:51 PM UTC

    Some merchants are currently unable to access the themes in their Shopify Admin. We are investigating and will keep you updated.

  2. identified Oct 22, 2019, 03:13 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 22, 2019, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 22, 2019, 04:06 PM UTC

    This incident has been resolved.