Shopify incident

Payment processing failures for merchants using PayPal Express

Major Resolved View vendor source →

Shopify experienced a major incident on October 23, 2019 affecting Checkout, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 23, 2019, 01:48 PM UTC
Resolved
Oct 23, 2019, 02:09 PM UTC
Duration
20m
Detected by Pingoru
Oct 23, 2019, 01:48 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Oct 23, 2019, 01:48 PM UTC

    Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.

  2. monitoring Oct 23, 2019, 02:04 PM UTC

    PayPal Express payments are now being processed correctly, we will be monitoring

  3. resolved Oct 23, 2019, 02:09 PM UTC

    This incident has been resolved.