Shopify incident
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
Shopify experienced a minor incident on October 21, 2019 affecting Third party services, lasting 3d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Third party services
Update timeline
- investigating Oct 21, 2019, 07:18 PM UTC
We are currently investigating this issue.
- investigating Oct 21, 2019, 08:36 PM UTC
We are continuing to investigate this issue.
- investigating Oct 22, 2019, 03:42 PM UTC
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
- investigating Oct 24, 2019, 01:14 PM UTC
Some customers using the TIM internet service provider are also affected.
- resolved Oct 25, 2019, 02:53 PM UTC
This incident has been resolved.