Shopify incident

Customers page not loading correctly for some stores

Minor Resolved View vendor source →

Shopify experienced a minor incident on October 29, 2019 affecting Admin, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2019, 11:07 PM UTC
Resolved
Oct 29, 2019, 11:44 PM UTC
Duration
37m
Detected by Pingoru
Oct 29, 2019, 11:07 PM UTC

Affected components

Admin

Update timeline

  1. identified Oct 29, 2019, 11:07 PM UTC

    Some merchants are currently unable to access Customers pages in their Shopify Admin. We are investigating and will keep you updated.

  2. investigating Oct 29, 2019, 11:11 PM UTC

    We are currently investigating this issue.

  3. identified Oct 29, 2019, 11:20 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 29, 2019, 11:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 29, 2019, 11:44 PM UTC

    This incident has been resolved.