Shopify incident

Storefront and checkouts down for some storefronts

Major Resolved View vendor source →

Shopify experienced a major incident on November 1, 2019 affecting Admin and Checkout and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2019, 05:15 PM UTC
Resolved
Nov 01, 2019, 10:20 PM UTC
Duration
5h 5m
Detected by Pingoru
Nov 01, 2019, 05:15 PM UTC

Affected components

AdminCheckoutStorefront

Update timeline

  1. investigating Nov 01, 2019, 05:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 01, 2019, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Nov 01, 2019, 10:19 PM UTC

    Lag and other associated issues are resolving themselves, we are continuing to monitor until system health is 100%

  4. resolved Nov 01, 2019, 11:25 PM UTC

    This incident has been resolved.