Shopify incident

Some stores unable to purchase DHL Express shipping labels.

Major Resolved View vendor source →

Shopify experienced a major incident on November 5, 2019 affecting Third party services, lasting 2h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2019, 07:29 PM UTC
Resolved
Nov 05, 2019, 09:32 PM UTC
Duration
2h 2m
Detected by Pingoru
Nov 05, 2019, 07:29 PM UTC

Affected components

Third party services

Update timeline

  1. monitoring Nov 05, 2019, 07:29 PM UTC

    Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.

  2. resolved Nov 05, 2019, 09:32 PM UTC

    This incident has been resolved.