Shopify incident

Facebook sales channel not syncing

Minor Resolved View vendor source →

Shopify experienced a minor incident on November 28, 2019 affecting Third party services, lasting 6h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2019, 03:41 PM UTC
Resolved
Nov 28, 2019, 09:55 PM UTC
Duration
6h 14m
Detected by Pingoru
Nov 28, 2019, 03:41 PM UTC

Affected components

Third party services

Update timeline

  1. investigating Nov 28, 2019, 03:41 PM UTC

    The Facebook sales channel is temporarily not syncing for some stores. We’re investigating and will keep you updated.

  2. monitoring Nov 28, 2019, 05:10 PM UTC

    Facebook are working on a solution and we'll keep you updated.

  3. monitoring Nov 28, 2019, 07:57 PM UTC

    We are continuing to monitor and we'll keep you updated.

  4. resolved Nov 28, 2019, 09:55 PM UTC

    This incident has been resolved.