Shopify experienced a minor incident on December 2, 2019 affecting Third party services, lasting 6h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 02, 2019, 07:40 PM UTC
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
- monitoring Dec 02, 2019, 07:45 PM UTC
We're continuing to monitor while FedEx works to find a solution for this issue.
- resolved Dec 02, 2019, 10:50 PM UTC
This incident has been resolved.