Shopify incident

Customer notification emails not being sent for some stores

Minor Resolved View vendor source →

Shopify experienced a minor incident on December 19, 2019, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2019, 09:24 PM UTC
Resolved
Dec 19, 2019, 10:08 PM UTC
Duration
44m
Detected by Pingoru
Dec 19, 2019, 09:24 PM UTC

Update timeline

  1. investigating Dec 19, 2019, 09:24 PM UTC

    Some stores are temporarily not sending email notifications to customers. We are investigating and will keep you updated.

  2. monitoring Dec 19, 2019, 09:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 19, 2019, 10:08 PM UTC

    This incident has been resolved.