Shopify experienced a major incident on January 25, 2020 affecting Admin and Checkout and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
AdminCheckoutReports and DashboardsStorefrontAPI & MobileThird party servicesSupportPoint of Sale
Update timeline
- investigating Jan 25, 2020, 08:05 PM UTC
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
- monitoring Jan 25, 2020, 08:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 25, 2020, 08:16 PM UTC
This incident has been resolved.