Shopify experienced a minor incident on March 18, 2020 affecting Admin and Third party services and 1 more component, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 18, 2020, 09:16 PM UTC
We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin
- investigating Mar 18, 2020, 09:19 PM UTC
There is currently no known impact to Checkouts on any shops.
- investigating Mar 18, 2020, 09:28 PM UTC
Partner accounts that rely on Identity are also currently affected by this ongoing issue.
- investigating Mar 18, 2020, 09:34 PM UTC
Merchants using POS may also be affected by the ongoing issues that are being investigated.
- investigating Mar 18, 2020, 09:50 PM UTC
We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.
- investigating Mar 18, 2020, 10:49 PM UTC
Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.
- identified Mar 18, 2020, 11:57 PM UTC
The issue has been identified, and a fix is being prepared
- identified Mar 19, 2020, 12:33 AM UTC
A fix has been deployed and we are now monitoring all systems.
- monitoring Mar 19, 2020, 12:44 AM UTC
Continuing to monitor the fix.
- resolved Mar 19, 2020, 12:54 AM UTC
The incident affecting logins for merchants and partners is now resolved.