Shopify incident
Some merchants are encountering errors within their admin
Shopify experienced a major incident on October 25, 2022 affecting Admin and Storefront and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 25, 2022, 03:50 PM UTC
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.
- investigating Oct 25, 2022, 03:56 PM UTC
We are continuing to investigate this issue.
- investigating Oct 25, 2022, 04:15 PM UTC
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
- identified Oct 25, 2022, 04:16 PM UTC
We’ve identified the problem and we’re working on a solution.
- identified Oct 25, 2022, 04:40 PM UTC
We are continuing to work on a solution and will provide another update shortly.
- identified Oct 25, 2022, 05:32 PM UTC
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
- monitoring Oct 25, 2022, 05:43 PM UTC
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
- monitoring Oct 25, 2022, 06:07 PM UTC
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
- resolved Oct 25, 2022, 06:31 PM UTC
This incident has been resolved.