Shopify incident
Some Merchants are experiencing issues accessing Storefronts and Shopify Admins
Shopify experienced a critical incident on March 13, 2023 affecting Admin and Checkout and 1 more component, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 13, 2023, 03:24 PM UTC
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
- investigating Mar 13, 2023, 03:24 PM UTC
We are continuing to investigate this issue.
- investigating Mar 13, 2023, 03:35 PM UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- investigating Mar 13, 2023, 03:36 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2023, 03:36 PM UTC
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
- identified Mar 13, 2023, 03:42 PM UTC
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
- monitoring Mar 13, 2023, 03:56 PM UTC
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
- resolved Mar 13, 2023, 04:05 PM UTC
This incident has been resolved.