Shopify incident

Themes not installing to some shops, problems with downloading shipping labels

Minor Resolved View vendor source →

Shopify experienced a minor incident on October 22, 2019 affecting Admin, lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Oct 22, 2019, 08:13 PM UTC
Resolved
Oct 23, 2019, 03:07 AM UTC
Duration
6h 53m
Detected by Pingoru
Oct 22, 2019, 08:13 PM UTC

Affected components

Admin

Update timeline

  1. investigating Oct 22, 2019, 08:13 PM UTC

    Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

  2. identified Oct 22, 2019, 08:55 PM UTC

    The issue has been identified. We are working with our third party providers to resolve these issues.

  3. resolved Oct 23, 2019, 03:07 AM UTC

    This incident has been resolved.