Shopify incident

Admin not loading correctly for some stores

Minor Resolved View vendor source →

Shopify experienced a minor incident on November 2, 2019 affecting Admin, lasting 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2019, 01:05 AM UTC
Resolved
Nov 02, 2019, 02:04 AM UTC
Duration
58m
Detected by Pingoru
Nov 02, 2019, 01:05 AM UTC

Affected components

Admin

Update timeline

  1. investigating Nov 02, 2019, 01:05 AM UTC

    Some merchants are currently unable to access or load pages in their Shopify Admin. We are investigating and will keep you updated.

  2. identified Nov 02, 2019, 01:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 02, 2019, 02:01 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 02, 2019, 02:04 AM UTC

    This incident has been resolved.