Shopify experienced a major incident on November 8, 2019 affecting Third party services, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Third party services
Update timeline
- monitoring Nov 08, 2019, 04:15 AM UTC
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS is working on a solution and we’ll keep you updated.
- resolved Nov 08, 2019, 07:44 AM UTC
This incident has been resolved.