Shopify incident

Shopify storefronts/admins not accessible on some stores

Minor Resolved View vendor source →

Shopify experienced a minor incident on November 8, 2019 affecting Admin and Storefront, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2019, 03:38 PM UTC
Resolved
Nov 08, 2019, 03:55 PM UTC
Duration
16m
Detected by Pingoru
Nov 08, 2019, 03:38 PM UTC

Affected components

AdminStorefront

Update timeline

  1. investigating Nov 08, 2019, 03:38 PM UTC

    Some Shopify storefronts/admins are temporarily not accessible. We are investigating and will keep you updated.

  2. identified Nov 08, 2019, 03:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 08, 2019, 03:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 08, 2019, 03:55 PM UTC

    This incident has been resolved.