Shopify incident

Checkouts on some stores are unavailable

Minor Resolved View vendor source →

Shopify experienced a minor incident on December 4, 2019 affecting Checkout, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2019, 10:13 PM UTC
Resolved
Dec 05, 2019, 12:04 AM UTC
Duration
1h 51m
Detected by Pingoru
Dec 04, 2019, 10:13 PM UTC

Affected components

Checkout

Update timeline

  1. investigating Dec 04, 2019, 10:13 PM UTC

    We are aware that checkout on some stores cannot proceed past the shipping page. We are actively investigating the issue.

  2. identified Dec 04, 2019, 10:35 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 05, 2019, 12:04 AM UTC

    This incident has been resolved.