Shopify experienced a notice incident on January 17, 2020 affecting Checkout and Point of Sale, lasting 20m. The incident has been resolved; the full update timeline is below.
Affected components
CheckoutPoint of Sale
Update timeline
- investigating Jan 17, 2020, 12:37 PM UTC
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
- monitoring Jan 17, 2020, 12:52 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 17, 2020, 12:57 PM UTC
This incident has been resolved.