ShopBase incident

Investigating an issue with Admin Dashboard

Resolved after 13 minutes, affecting Admin Dashboard and Dashboard Analytics and 1 more, on December 25, 2024.

resolved Dec 25, 2024, 11:24 AM UTC

The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

Started
Dec 25, 2024, 11:10 AM UTC
Resolved
Dec 25, 2024, 11:24 AM UTC
Duration
13m
Detected by Pingoru
Dec 25, 2024, 11:10 AM UTC

Affected components

Admin DashboardDashboard AnalyticsProduct - Collection - CampaignPrintHubOrder AdminBalance

Update timeline

  1. investigating Dec 25, 2024, 11:10 AM UTC

    We are investigating Admin Dashboard issues to understand the full impact and mitigate this problem. More updates to follow shortly.

  2. investigating Dec 25, 2024, 11:15 AM UTC

    A fix has been implemented, and we are monitoring the results. During this period, Store Admin may not be accessible. We will provide an update when the incident is resolved.

  3. resolved Dec 25, 2024, 11:24 AM UTC

    The incident has been resolved. Service is operating normally. We thank you for your patience while we worked on resolving the issue.

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