ShipWorks had 13 outages in the last 2 years totaling 8026h 2m of downtime — averaging 0.5 incidents per month.
There were 13 ShipWorks outages since May 15, 2025 totaling 8026h 2m of downtime. Each is summarised below — incident details, duration, and resolution information.
Dimensional weight (International) – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
This incident has been resolved.
The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.
This incident has been resolved.
ShipWorks Support is aware of the technical issues impacting our support phone lines. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!
Thank you for your patience while our teams worked to resolve our support issues.
ShipWorks is aware of the technical issues impacting CloudFlare services. This may have a residual impact on some ShipWorks services. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, Visit the Cloudflare Status Page
We are continuing to work on a fix for this issue.
This incident has been resolved.
An aircraft accident has taken place at Worldport, UPS’s main hub in the United States. As a result, UPS is making the some operational adjustments: The money-back guarantee (also known as the UPS® Service Guarantee) is currently active for some Air and International services, see details here.
This incident has been resolved.
ShipWorks is aware of the technical issues impacting user's ability to insure shipments with Insureship. We are in contact with Insureship and we are actively monitoring the status of these issues. We will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
ShipWorks is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: AWS Status Page .
Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made.
Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. Learn more. USPS: USPS will continue to pick up, accept, and transport mail and packages to Canada, while monitoring the situation closely. Effective October 3, 2025, the USPS will continue to accept but will temporarily suspend the guarantee on PMEI destined for Canada. Learn more.
This incident has been resolved.
ShipWorks is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
ShipWorks is aware of the technical issues impacting UPS rate. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
ShipWorks Engineers are aware of the technical issues impacting some merchants using Shopify Marketplaces. Merchants are reporting seeing an "Invalid sales_order_id." error in the software when sending shipment notifications for Shopify orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
A fix has been implemented and we are monitoring the results. If you are still impacted by this issue, please don't hesitate to reach out to us and we can investigate your case further.
This incident has been resolved.
ShipWorks Engineers are aware of the technical issues impacting some customers' ability to create SCAN Forms for USPS shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.
DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T. As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice. More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html
Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
Thank you for your patience while we monitored our partner integration.