ShipWorks experienced a notice incident on June 9, 2025 affecting DHL, lasting 76d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 09, 2025, 10:48 PM UTC
DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.
- monitoring Jun 16, 2025, 11:49 PM UTC
DHL Express shipping operations in Canada will be suspended effective Friday, June 20, 2025, at 12 a.m. E.T. As a result, DHL Express will suspend the collection of shipments destined to or dispatched from Canada as of Tuesday, June 17 at 9 p.m. E.T. until further notice. More info: https://express-resources.dhl.com/Labour-Negotiation-Updates-EN.html
- monitoring Jun 30, 2025, 09:34 PM UTC
Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
- resolved Aug 25, 2025, 09:41 PM UTC
Thank you for your patience while we monitored our partner integration.