ShipWorks experienced a minor incident on November 19, 2025 affecting Phone Support, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating Nov 19, 2025, 02:40 PM UTC
ShipWorks Support is aware of the technical issues impacting our support phone lines. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!
- resolved Nov 20, 2025, 02:59 PM UTC
Thank you for your patience while our teams worked to resolve our support issues.