ShippyPro incident
Pickup point search intermittently unavailable for some carriers
Resolved after 47 minutes, affecting ShippyPro Ship & Collect (PUDO), on October 22, 2026.
Pickup point searches are working normally for all carriers. No shipments or labels were affected. We apologise for the inconvenience.
Affected components
Update timeline
- investigating Oct 22, 2026, 07:25 PM UTC
We are investigating intermittent errors when searching for pickup and drop-off points (PUDO) for some carriers, including InPost, Evri, Magyar Posta, PostNord, DHL Parcel DE and DPD NL. The issue started at 20:24 CEST. Affected users may see an empty or failed pickup point list in checkout widgets or when creating shipments. Label creation and home delivery shipments are not affected. We will share an update within 30 minutes.
- investigating Oct 22, 2026, 07:54 PM UTC
We are continuing to investigate.
- identified Oct 22, 2026, 08:00 PM UTC
We have identified the cause of the errors affecting pickup point searches and are applying a fix. Some requests may still fail until the fix is fully rolled out. If a pickup point list does not load, retrying after a few minutes may succeed.
- resolved Oct 22, 2026, 08:12 PM UTC
Pickup point searches are working normally for all carriers. No shipments or labels were affected. We apologise for the inconvenience.
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