Shippo incident

Elevated error rate on DHL express Shipment API

Major Resolved View vendor source →

Shippo experienced a major incident on October 11, 2026 affecting DHL Express, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2026, 08:53 AM UTC
Resolved
Oct 11, 2026, 11:06 AM UTC
Duration
2h 13m
Detected by Pingoru
Oct 11, 2026, 08:53 AM UTC

Affected components

DHL Express

Update timeline

  1. investigating Oct 11, 2026, 08:53 AM UTC

    Hi Team, we are currently observing an elevated error rate on DHL express's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to DHL express and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.

  2. resolved Oct 11, 2026, 11:06 AM UTC

    This incident has been resolved.