Shippo experienced a major incident on October 16, 2026 affecting USPS, lasting 4h 14m. The incident has been resolved; the full update timeline is below.
Affected components
USPS
Update timeline
- investigating Oct 16, 2026, 04:06 AM UTC
Hi Team, we are currently observing an elevated error rate affecting USPS SCAN form generation. SCAN form generation will be unavailable, and label generation is not impacted. We have reached out to USPS and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
- investigating Oct 16, 2026, 05:22 AM UTC
We are continuing to investigate this issue.
- identified Oct 16, 2026, 05:23 AM UTC
USPS has confirmed that the current disruption is caused by scheduled maintenance on their systems.
- resolved Oct 16, 2026, 08:20 AM UTC
This incident has been resolved.