Shippo incident

Elevated error rate on Canada post Shipment API

Major Resolved View vendor source →

Shippo experienced a major incident on October 13, 2026 affecting Canada Post, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 08:58 AM UTC
Resolved
Oct 14, 2026, 10:05 AM UTC
Duration
1d 1h
Detected by Pingoru
Oct 13, 2026, 08:58 AM UTC

Affected components

Canada Post

Update timeline

  1. investigating Oct 13, 2026, 08:58 AM UTC

    Hi Team, we are currently observing an elevated error rate on Canada Post's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to Canada Post and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier..

  2. resolved Oct 14, 2026, 10:05 AM UTC

    This incident has been resolved.