Shippo incident

Elevated error rate on Canada Post Tracking API

Critical Resolved View vendor source →

Shippo experienced a critical incident on March 17, 2026 affecting Canada Post, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 04:26 PM UTC
Resolved
Mar 18, 2026, 07:48 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 17, 2026, 04:26 PM UTC

Affected components

Canada Post

Update timeline

  1. investigating Mar 17, 2026, 04:26 PM UTC

    We have detected an elevated error rate from the Canada_Post Tracking API. Our team has contacted the carrier and we are monitoring the situation

  2. monitoring Mar 17, 2026, 04:37 PM UTC

    We are currently investigating this issue.

  3. investigating Mar 17, 2026, 05:21 PM UTC

    We are currently investigating this issue.

  4. monitoring Mar 18, 2026, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 18, 2026, 07:48 PM UTC

    This incident has been resolved.