Shippo incident

Elevated error rate on dhl_ecommerce Transaction

Major Resolved View vendor source →

Shippo experienced a major incident on May 19, 2026 affecting DHL eCommerce, lasting 5m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 06:51 PM UTC
Resolved
May 19, 2026, 06:57 PM UTC
Duration
5m
Detected by Pingoru
May 19, 2026, 06:51 PM UTC

Affected components

DHL eCommerce

Update timeline

  1. investigating May 19, 2026, 06:51 PM UTC

    We have detected an elevated error rate from dhl_ecommerce transactions. Our team has contacted the carrier and we are monitoring the situation

  2. resolved May 19, 2026, 06:57 PM UTC

    This incident has been resolved.