Resolved after 3 hours 24 minutes, affecting UPS, on May 8, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
UPS
Update timeline
- investigating May 08, 2026, 04:46 PM UTC
As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.
- monitoring May 08, 2026, 06:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 08, 2026, 08:11 PM UTC
This incident has been resolved.
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