Resolved after 1 hour 19 minutes, affecting DHL eCommerce, on November 3, 2026.
Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.
Affected components
Update timeline
- investigating Nov 03, 2026, 07:52 PM UTC
Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally. We've contacted DHL eCommerce and are monitoring closely. We'll update you when we hear back from DHL eCommerce or when the situation changes.
- monitoring Nov 03, 2026, 07:56 PM UTC
Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.
- resolved Nov 03, 2026, 09:12 PM UTC
This incident has been resolved.
Your product runs on more than Shippo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services