Resolved after 59 minutes, affecting OnTrac, on October 31, 2026.
Hi Team, we are currently observing an elevated error rate on OnTrac's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
Affected components
Update timeline
- investigating Oct 31, 2026, 04:21 AM UTC
Hi Team, we are currently observing an elevated error rate on OnTrac's Shipment API. Rate quotes will be unavailable, and label generation may fail as a downstream impact. We have reached out to OnTrac and are actively monitoring the situation. We will provide a further update as soon as we receive one from the carrier.
- resolved Oct 31, 2026, 05:20 AM UTC
This incident has been resolved.
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