Shippeo experienced a minor incident on January 30, 2026 affecting Web platform and API and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 30, 2026, 03:19 PM UTC
Dear users, We recently experienced a technical issue that caused intermittent data loading delays on our platform between 12:00 and 16:00 (CET). We are pleased to confirm that all services returned to full operational capacity as of Friday at 17:30. Our team continues to monitor the system to ensure ongoing stability. Thank you for your patience and continued support. ------ Chers utilisateurs, Nous avons rencontré un incident technique ayant entraîné des retards de chargement intermittents sur notre site entre 12h00 et 16h00. Nous vous confirmons un retour complet à la normale depuis ce vendredi à 17h30. Nos équipes restent mobilisées pour surveiller la stabilité du système. Nous vous remercions de votre patience et de votre compréhension.
- monitoring Jan 30, 2026, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 02, 2026, 11:20 AM UTC
All services returned to full operational capacity as of Friday around 17:30